Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers Microsoft's cloud services。 The team is responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams)。 We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability。
We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
At the forefront of the action in CO+I is our Critical Environment Systems and Telemetry Program(CEST)!
In the Critical Environments Instrumentation Technician Lead role (CEIT-L) you will have an opportunity to work alongside a dynamic team of industry professionals across the Information Technology (IT) and Critical Environments (CE) spectrum within Microsoft 24x7x365 mission-critical datacenters。 This role requires 50% Management responsibilities while maintaining 50% CEIT accountabilities across multiple Microsoft datacenters。 As the CEIT Lead you will manage multiple CEIT directs across several datacenter campuses that may be geographically dispersed。
As Lead you will evaluate CEIT workload across the sites you manage and determine where to best directly engage and effectively deliver all CEIT accountabilities。 As Lead, you will collaborate closely with Microsoft’s local Datacenter Operations Management and teams to ensure ICS high availability and security are maintained and provide hands-on escalation support, oversight, and guidance when required。 As Lead, you will coordinate and report up and down, review process and procedure for ICS, and applying best practices via yourself and directs。
You will be the information distributor from leadership for projects and initiatives as well as the escalation point for directs related to specific sites they manage。 As a CEIT you will be an Industrial Controls Systems (ICS) subject-matter-expert with accountabilities that include but are not limited to maintaining ICS availability, data quality, service and change management, reporting, and the security of all ICS systems and applications within your management scope that monitor, control, host, transport, and deliver telemetry。
CEIT’s own site level ICS program and project management and depending on the initiative you may as well when delivering CEIT accountabilities。 CEIT’s both govern and directly participate in the execution of global initiatives related to ICS systems。 CEIT’s will govern logical and physical access,approvalcritical resource, and permissions related to all ICS systems, networks, workstations, and servers that provide datacenter monitoring, controls, and telemetry。 From assisting DC Operations with maintenance & safety procedures (via monitoring system outputs), to operating and maintaining these systems directly, to reporting to Leadership, you will be a managing and governing steward of vital ICS infrastructure and the CEIT resources available to the sites。
Managing, servicing, and governing Microsoft’s electrical and mechanical industrial control systems (ICS) to include servers, applications, networks, and device infrastructure deployed within Microsoft’s 24x7x365 mission-critical datacenters. You will be the Lead technical resource for these monitoring and control services, ensuring availability and telemetry for critical electrical and mechanical systems. You will be the immediate technical resource and point of escalation for CEIT’s as your direct reports.
Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing your project management and technical abilities to life, supporting Microsoft’s future success!
Management Responsibilities: Each CEIT is accountable for a group of datacenters on a campus. You will manage multiple CEIT resources across several datacenter campuses, evaluate overall workload and initiatives, approve, delegated, and prioritize tasks and focus for site CEITs. You will be responsible for ICS metrics for sites managed, reporting on metrics related to individual task completion, understand overall workload and tasks across the CEIT's being managed to know where to appropriately apply personal CEIT technical effort.
Management And Communication Skills / Experience Required
CEIT-L Preferred, Not Required